Refund policy

Return & Refund Policy

 

Last updated: June 2026

 

No Refunds on Opened Skincare Products

Due to hygiene and health protection reasons, we do not accept returns or issue refunds on skincare products that have been opened or used. This is in accordance with EU Consumer Rights Directive (Article 16(e)) which exempts sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.

 

Sealed & Unopened Products

If your product is sealed and completely unopened, you may return it within 14 days of delivery. The item must be in its original packaging. Return shipping costs are at your expense unless the item arrived damaged or incorrect.

 

To start a return, email us at williamecombrand@gmail.com with your order number.

 

Damaged or Wrong Items

If your order arrived damaged or you received the wrong item, contact us at williamecombrand@gmail.com within 7 days with a photo. We will send a replacement at no cost to you.

 

Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method.

 

Exceptions

Sale items and gift cards are non-refundable.

 

Questions? Email williamecombrand@gmail.comection reasons, we do not accept returns or issue refunds on skincare products that have been opened or used. This is in accordance with EU Consumer Rights Directive (Article 16(e)) which exempts sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.

 

Sealed & Unopened Products

If your product is sealed and completely unopened, you may return it within 14 days of delivery. The item must be in its original packaging. Return shipping costs are at your expense unless the item arrived damaged or incorrect.

 

To start a return, email us at williamecombrand@gmail.com with your order number.

 

Damaged or Wrong Items

If your order arrived damaged or you received the wrong item, contact us at williamecombrand@gmail.com within 7 days with a photo. We will send a replacement at no cost to you.

 

Refund Processing

Approved refunds are processed within 5-7 business days to your original payment method.

 

Exceptions

Sale items and gift cards are non-refundable.

 

Questions? Email williamecombrand@gmail.com